Privacy Policy

1. Information We Collect

We collect the information you provide when you create an account, including your name, email address, and password. We also collect usage data such as the scenarios you select, the inputs you provide, and the messages you generate, so we can improve the service. We do not store your payment card details — those are handled entirely by Stripe, our payment processor.

2. How We Use Your Information

We use your information to provide and improve FollowPro, process your subscription, communicate with you about your account, and ensure the security and reliability of the service. We may also use anonymized data for product analytics and research.

3. Third-Party Services

We rely on trusted third parties to operate FollowPro:

• Stripe — processes all payments. Stripe collects and stores your payment card information under its own privacy policy.
• Supabase — hosts our backend database and authentication. Supabase processes your account data and login credentials.
• Google — if you choose to sign in with Google, Google shares your name and email with us under its own privacy policy.
• AI Provider — we send the inputs you provide (such as customer name, job type, and scenario details) to an AI model to generate follow-up messages. We do not send full payment or billing information to the AI provider.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how you use the app. You can manage or disable cookies through your browser settings, though some features may not work properly without them. For more details, see our Cookie Policy.

5. Data Retention

We keep your account and usage data for as long as your account is active. If you delete your account, we will remove your personal data from our active systems within a reasonable time, except where we are required by law to retain it.

6. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data. To exercise these rights, contact us at support@followproapp.com. We will respond within a reasonable timeframe.

7. Security

We use industry-standard measures to protect your data, including encryption in transit and access controls. No system is completely secure, and we cannot guarantee absolute protection of your information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new effective date. Continued use of the service after changes constitutes acceptance.

9. Contact Us

If you have questions about this Privacy Policy, contact us at support@followproapp.com or by mail at P.O. Box 532493, San Diego, CA 92153, United States.